Steps on Order Fulfillment
A company that deals with products or goods will always receive new orders from their clients. There is a fundamental sequence of events for the ecommerce business to receive an order and eventually deliver the ordered items to the client and these process is known as order fulfillment. There are steps that are progressively followed in the process. Through this article, you will be able to understand the steps involved in the process.
The first step that these ecommerce are subjected to is to receive inventory. A company that operates or deals with Ecommerce business will always choose between handling the inventory on their own or dealing with an outsourcer. An in-house option will always obligate the company or the business to handle the entire inventory system. It is where they have hired or rather outsourced their supplier that they dispense this responsibility as the supplier will always handle the receiving inventory needs.
The second step is the storage inventory. This process entails having a warehouse that will always store your goods and products. This process will place more responsibilities to the business as they are overly responsible of accounting on all the items that get to the warehouse and the items that get out of the warehouse.
Orders that are received from clients should be processed as fast as possible. It is during this step that one gets the items from the warehouse. It is after receiving the items from the warehouse that they are paraded at the packaging point. Once these items have been availed, they are to be inspected thoroughly in order to examine the defects. The last move on this step involves getting the boxed items to the shipping station.
The other fundamental step that is involved in the process is shipping the orders. Many businesses will always contract a third-party company to handle all the transportation or rather shipping needs. There are so many determining factors for a shipment. Therefore, the company should understand the size, the weight or even the nature of the shipment.
The last step is the handling of return goods. After the client has received the item or their order, they might feel the urge to return the order. There are those clients who return the goods because of defaults and others because they feel like it. It is therefore fundamental to have crystal policies. These policies will be used to determine whether a product shall be replaced or money shall be refunded.
The above info helps you understand the fulfillment order. These steps are always fundamental and they follow the sequence. In other words, one can never return goods without first placing an order.